FAQs - Buying, Delivery and Refunds

  1. Buying
  2. Delivery
  3. Warranty / Refunds


Buying


  1. Q. What are my payment options?
  2. Q. Can I apply for Interest Free?
  3. Q. Is buying online safe?
  4. Q. What is the "CVC"?
  5. Q. Are there benefits to registering with Harvey Norman Online?
  6. Q. What happens after I have completed payment online successfully?
  7. Q. Can I share my satisfaction or views of the purchased item?


What are my payment options?


Online purchases are made easy and secure with a selection of payment options, including credit card (GO MasterCard, Visa, MasterCard and American Express), MasterPass, Visa Checkout or PayPal. Unfortunately, at present, we cannot accept gift vouchers or store credit for online purchases.

Can I apply for Interest Free?


If you don't already have an eligible Interest Free card, you can apply for a GO MasterCard online. If approved, you can purchase Interest Free online or instore today (excludes Apple products and Gift Cards).

Is buying online safe?


Any personal information you disclose to us is handled with the strictest confidence in accordance with our Privacy Policy. In addition, we provide after-sales support with a large network of 9x Securities stores nationwide.

What is the "CVC"?


  1. On MasterCard, Visa or GO MasterCard, the CVC is the last 3 digits on the back of the card.
  2. On American Express, the CVC is the 4 digits that are above and to the right of your credit card number on the front of your card.


Are there benefits to registering with 9x Securities Online?


When you Create An Account with us, you'll benefit from a faster and easier Checkout process. Simply select Express Checkout, log in and your registered details automatically appear in the Checkout form. Other advantages include:

  1. View and track your order.
  2. Check your purchase history.
  3. Save products of interest to your Wish List.
  4. Write your own product reviews and ratings.


What happens after I have completed payment online successfully?


After you place an order with us, you'll receive an order confirmation email with the details of your order, followed by a tax invoice for proof of your purchase. If you have any queries regarding your purchase, please Contact Us.

Can I share my satisfaction or views of the purchased item?


You may share your opinion and experience of your purchased item with other customers. Review options are available on every product page in the Review tab. However, please consider the following guidelines when writing your product review:

  1. Refrain from use of profanity, obscenities, offensive language or otherwise objectionable content.
  2. Avoid inappropriate comments, including controversial statements, awkward or sensitive subjects, and legal matters.
  3. URL or hyperlinks are not permitted.
  4. Foreign languages are not permitted. Please write your review in English.
  5. Do not post personal information, including phone numbers, email or mailing address, or credit card information.
  6. Do not use product reviews to make service or policy complaints. Any negative service experience or disagreement with our service policies should be made direct to 9x Securities Online.
Reviews that do not meet these guidelines may be removed from the 9x Securities website. Please refere Rating & Review for more information.